If your order includes physical printed resources, then these will be packed on the date of order and shipped on one of of our two weekly shipping windows; Wednesday evening and Sunday morning. These sound random, they're actually perfectly timed to ensure deliveries are made during school opening times. 90% of the deliveries we make are received by customers on the next working day, though we don't advertise or guarantee this to be the case. What we do promise is that, after placing your order, you'll never be more than five working days from receiving your resources (school holidays alter timings, we try to avoid delivery when your school is closed!).
All deliveries will need to be signed for and are fully tracked from the moment they leave us. You can get in touch with us quickly and easily using the 'Contact Us' link if, though highly unlikely, there are any issues with your delivery. Postage and packaging is already discounted for all orders to just £4.99*.
*Delivery for smaller items in our "pop-up" shop event is £2.99. We use Royal Mail, DPD Local and DHL for book orders, banners and posters are shipped using MyHermes. Covid-19 may add a slight delay to you receiving your order and a picture of your shipment may be taken in place of a signature to confirm delivery.
We really care about making sure delivering high quality teaching and learning resources to you is at minimal cost to the environment. 95% of the deliveries we made in 2019 were through a carbon neutral courier company. The packaging we use is not only recyclable but is also made from recycled material and the paper used for all of our printed resources is FSC certified. We also don't believe in a throw away culture when it comes to revision guides either, so all of ours contain a message encouraging your learners to pass their revision guide on to someone else who may be sitting the exam on a future date.
effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.