Can I join Mean Business?
We regularly work with teachers who have existing resources and would like to publish their work - please use the 'Contact Us' link in the bottom right hand corner of this page to let us know what you have! Before doing this though, your work must be extremely well written and fully mapped against the specification for which it is intended; your work doesn't, however, have to be well designed because we'll sort all of that for you! We pay commission on the number of sales you make through our website and, what's even better is that it's based on selling price, so we'll cover your costs!
How do I report an error in a resource?
All resources are proof read many times and, though it's very rare, an error can be missed. If you've downloaded or purchased a resource that you think contains an error, please use the 'Contact Us' link in the bottom right hand corner of this page to let us know. If an error is found, it will be corrected and you will receive an updated version of the resource.
How long will my order take to arrive?
When you order downloads (products shown with a down arrow icon in their image), you will be emailed a link to retrieve your files within minutes. This link will be emailed to the address you used to place your order; please check your junk mail if you've not received an email. If you have ordered printed resources directly on the website, these will be with you within days via Royal Mail or DHL couriers. If you have ordered via Purchase Order, then please ensure we have a confirmed payment in order to expect delivery of your order.
Can my school send a purchase order?
Most schools we deal with send us purchase orders; these can be emailed to firstname.lastname@example.org in order to generate an invoice. Unfortunately, we do not ship orders until payment has been received; we have previously spent far too long chasing outstanding payments and, this way, we can better focus our attention on writing and serving customers' needs.
Can I phone you?
You can all Mean Business on 0800 099 6326. You'll probably be calling during the school day though, which is when we're out training and visiting schools up and down the country. If this is the case, you will be asked to leave us a message to get back to you within 24-hours.
How much is delivery?
All delivery costs have been reduced to just £4.99. Postage and packaging for every order we ship actually costs us more than this.
Do you care about the environment?
How do I report a copyright infringement?
Our resources take a very very long time to produce and, though many are free, any that command a charge are extremely fairly priced. If, therefore, you notice our resources are being shared freely or hosted anywhere they shouldn't be, we'd really appreciate a quick message to let us know so we can resolve the conflict quickly. Everything we host on Mean Business has been written and created by our authors, whom are clearly credited, or notice is given to the origins of the material. No paid resource contains work that someone else has created but, if you believe this not to be the case, then please use the 'Contact Us' link in the bottom right hand corner of this page to let us know so we can look into it.
How can I suggest a resource for you to produce?
Sent us a message here... we receive a lot of suggestions for what resources we should produce and we find this is a great way of understanding what teachers want and need from us.
Is my data secure?
In short, yes! We only collect data for the purposes of processing orders. Mean Business uses Wix and PayPal to process payments, so we don't actually hold any of your payment details (they're held by the secure third parties dealing with payments on our behalf). The only data we see is your name, address, phone number and email address, these are only used to process your order and, if you've agreed, also used to send you an email from time to time. Our full privacy notice can be accessed by clicking here.
Question not listed here?
We'll update this page as and when new frequent queries arise. Until then, if you have any questions at all, please contact us and we'll get back to you fairly quickly!