top of page

Can I join Mean Business?

We regularly work with teachers who have existing resources and would like to publish their work - please use the 'Contact Us' link in the bottom right hand corner of this page to let us know what you have! Before doing this though, your work must be extremely well written and fully mapped against the specification for which it is intended; your work doesn't, however, have to be well designed because we'll sort all of that for you! We pay commission on the number of sales you make through our website and, what's even better is that it's based on selling price, so we'll cover your costs!

How do I report an error in a resource?

All resources are proof read many times and, though it's very rare, an error can be missed. We now also work with a professional proof reading company for print materials to help reduce the odd error in writing. If you've downloaded or purchased a resource that you think contains an error, please use the 'Contact Us' link in the bottom right hand corner of this page to let us know. If an error is found, it will be corrected and you will receive an updated version of the resource.

How long will my order take to arrive?

When you order downloads (products shown with a down arrow icon in their image), you will be emailed a link to retrieve your files within minutes. This link will be emailed to the address you used to place your order; please check your junk mail if you've not received an email. If you have ordered printed resources directly on the website, these will be with you within days via Royal Mail or DHL couriers.

My links haven't arrived!

For downloads, links are emailed automatically to the email address provided when ordering. Some systems can block this email from coming through though - it's a no-reply email. In this case, you will need to let your IT team know or contact us with a personal email address to reroute your download link. We will not keep your personal email address for correspondence in this instance.

 

Can my school send a purchase order?

Most schools we deal with send us purchase orders; these can be emailed to ceo@meanbusiness.co.uk in order to generate an invoice. We now ship orders when official purchase orders have been received - it may take a couple of days to process your order though. Payment within 30 days is appreciated.

Can I phone you?

It is no longer possible to contact us directly by telephone. Our 0800 number retired last year. We are usually in schools during the working day which means answering calls is not always feasible. Your best solution is to contact us via email (ceo@meanbusiness.co.uk). If you absolutely must speak to someone, email us a contact number and we'll be in touch as quickly as possible.

How much is delivery?

All delivery costs have been reduced to just £4.99. Postage and packaging for every order we ship actually costs us more than this. In some cases, delivery costs have been reduced further, please note this in the product's description.

Do you care about the environment?

In short, yes! Please read our sustainability statement on the deliveries page.

How do I report a copyright infringement? 

Our resources take a very very long time to produce and, though many are free, any that command a charge are extremely fairly priced. If, therefore, you notice our resources are being shared freely or hosted anywhere they shouldn't be, we'd really appreciate a quick message to let us know so we can resolve the conflict quickly. Everything we host on Mean Business has been written and created by our authors, whom are clearly credited, or notice is given to the origins of the material. No paid resource contains work that someone else has created but, if you believe this not to be the case, then please use the 'Contact Us' link in the bottom right hand corner of this page to let us know so we can look into it.

How can I suggest a resource for you to produce?

Sent us a message here... we receive a lot of suggestions for what resources we should produce and we find this is a great way of understanding what teachers want and need from us.

Is my data secure?

In short, yes! We only collect data for the purposes of processing orders. Mean Business uses Wix and PayPal to process payments, so we don't actually hold any of your payment details (they're held by the secure third parties dealing with payments on our behalf). The only data we see is your name, address, phone number and email address, these are only used to process your order and, if you've agreed, also used to send you an email from time to time. Our full privacy notice can be accessed by clicking here.

Question not listed here?

We'll update this page as and when new frequent queries arise. Until then, if you have any questions at all, please contact us and we'll get back to you fairly quickly!

bottom of page