Business Communication Methods booklet. These are best used AFTER you’ve taught, or at least introduced, verbal/non-verbal communication and internal/external communication. I actually mark page 2 of the booklet as a test out of 20 to assess understanding of the topic.
 
Space on the front for teacher assessment WWW and EBi.
Starter - Identify the methods of communication from the images. Peer marked.
Extension - think of more methods of communication
Main - Questions (after teaching) on verbal/non-verbal and internal/external communication
Main 2 - Give a suitable method of communication for
Review (or second lesson) - rate methods of communication on speed, cost and whether receipt is confirmed.