Fully resourced lesson covering LO4 - 4.5 of the R064 unit for the Cambridge National in Enterprise & Marketing course focusing on customer service. Fully referenced against the Enterprise & Marketing specification with all theory slides and teaching activites including do now activity and lesson review.
This resource in detail:
- Format: PowerPoint & PDF
- Editing: Cannot be edited; there's no need! Additional slides can be added to the PowerPoint.
- Content: 1 x PowerPoint (19 slides) + 1 x PDF handout